Refund Policy

Last updated: April 24, 2025

Due to the nature of our products and for safety and hygiene reasons, we do not accept returns or exchanges at this time. All of our items are handcrafted in small batches and considered personal care products.

However, your satisfaction is incredibly important to us!

If you experience an issue with your order—whether it's a damaged item, shipping error, or anything that leaves you less than happy—please reach out to us within 7 days of receiving your order. We'll do our very best to make it right.

Contact Us

If you have any questions about these Refund Policy, You can contact us:

By email: OrtensiaSoaps@gmail.com

By visiting this page on our website: https://www.ortensiaartisansoapco.com/contact

We’re a small business, and every customer truly matters to us. Thank you for supporting handmade, natural skincare—and for understanding our need to keep things safe and fresh for everyone. 💛